Call Center Services
Fully Trained, Integrated Team Members
Sometimes, your company needs a little bit of extra call center support. Whether that takes the form of an agent or two on hand to deal with any call center overflow at high-volume periods, you are making a big marketing push and are anticipating an influx of calls, or you simply need support while you recruit for internal team members – the end result is the same: you need fully trained call agents who are integrated into your systems, and fully up-to-speed with your products and services.
Our overflow call center service provides exactly that. We are a full-service provider of inbound, outbound, automated, and business process outsourcing call center services. That means we take the time to train our call center agents on your processes, systems (where necessary), and customer messaging, and ensure that they are fully capable of providing the level of service that you would expect from your own internal team.
Fully Customizable and Process-centered
Call center services from Contact Answer can be highly customized to deliver very specific process coverage. That could include extensive product training for a new launch, payment handling training to cover billing/collections, or any other call-related function that you need support with.
With each process, we not only ensure that our agents are trained on the message and process, but we also integrate our back-end systems to ensure a streamlined workflow – including payment systems, web systems, and training documentation (where required).
