Live Answering Service
Not every company has staff available to answer calls 24/7, all day, and every day without interruption. Contact Answer has a full team of professional agents that can handle your calls so that you can focus on your business and not worry about missing a call. Our personalized answering service approach is developed specifically to be an extension of your business. We have over 18 years of experience working with just about every industry.
Service Industry
HVAC
Electrical/Utility Services
We can make sure that you do not miss new sales opportunities by gathering details for new leads that call in. A text or an email can be sent out right away in order to allow for quick follow up. We can also take messages for current customers that need assistance. We can send texts, emails and call out to anyone on call for urgent situations.
Pest Control
If you get a lot of after hour messages, we can be the friendly voice that answers the phone and listens to their concern. Emails can be sent out to different branches based off of the zip code the caller provides for their service address. With detailed notes and the caller’s information we can send a message to where it needs to go to for a follow up. If there are any urgent situations we can send texts, emails and call out to someone on call.
Lawn Care
If a caller needs a re-application or needs to make a payment, we can assist. We are also able to help confirm sales. Following a script, agents can make sure that the new customer is being told the correct information and that they agree to the service and conditions on recording.
Landscaping
By gathering the caller’s details, we are able to make sure to send you sales leads. We can also notify you immediately via text or email.
Demolition/Restoration/Removal
Whether it is someone needing access to a job or interested in the company doing a job, we can capture the details. We can notify via text and email for follow up.
Roofers
If it is a leaking roof, questions about available services or a caller wanting a quote, we can make sure the opportunity is not missed. We will capture the caller’s details, along with a description of their needs. If there are any urgent situations, we can make sure you are promptly notified via email, text and a phone call, if required.
Plumbers
Agents will be able to capture sales leads. Information for the sale leads can be emailed and texted live time for quick follow up. For urgent situations, agents can call out to an on-call staff to make sure the message was received.
Property Management/Real Estate
Property Management
Customer service agents are happy to answer questions regarding properties, requirements and how to schedule a viewing, or even schedule the viewing for them. We will also guide the caller to your website for further details. This will help lower the amount of calls the office will need to take for simple situations. If there is an urgent maintenance need or property damage, we can notify you right away with a text, email and call. If the caller needs to submit a regular maintenance request, we can log into a CRM and submit the ticket for them.
Real Estate
CSRs can ensure you have lead information by capturing the details of someone interested in selling or purchasing a home. This will allow you to reach out to them when you are ready. We can send you leads via email and text.
Law Firm
We will capture the caller’s information along with the details of their incident. If their situation falls into the correct category, we can send over the caller’s contact information. If it does not fit under what the law firm assists with, we can inform the caller. We can send texts and emails in order to follow up quickly. If preferred, we can even transfer the caller to an attorney.
Health
Medical Supply
If a caller is interested in purchasing medical supplies or has questions about available supplies, we can make sure their information and needs are captured. If there is an urgent situation, we can send live emails and texts to make sure the correct people are aware. Agents are also able to help the caller figured out what product will fit their needs the best and place orders over the phone.
Behavioral Health
Whether it be current clients or new clients, CSRs will be able to gather their details and help schedule an appointment. We can send out emails to notify the clinician that they have an appointment and when it is scheduled for.
Weight Loss/Health Awareness/Wellness
We can answer questions and discuss program information with the caller to help them decide if a program or service fits their needs. If they choose to move forward, we will schedule them for an appointment. Notifications can be emailed to make everyone aware of the appointment. When there is a situation outside of scheduling an appointment, we can take a message for a follow up or warm transfer to the appropriate person.
Medical Studies
If a caller is interested in participating in a study, we will gather their details and send it to the person that will be able help them get started. If they are reporting symptoms or have questions, we can take a message and send it to correct person. We can identify the correct person to send an email to by study and location.
Business
Staffing
Running a staffing agency can be very time consuming. We can speak to callers about jobs they are looking for and tell them how to apply to get started with the program. It will allow the main office more time to focus on other tasks and we can notify them via email if someone is interested in using the staffing agency.
IT/Tech Services
Agents will take detailed notes regarding the assistance the caller needs. If needed, agents can also submit a ticket for the job required.
Marketing, Retail and Sales
Commercials and ads can generate many calls at one time. Having a service will allow for more calls to be answered and more callers to be assisted. With in depth training and scripting, agents will be able to answer questions regarding the service or product being offered and attempt to boost interest and sales.
Small Business
Being a small business can be difficult when business and calls increase. Instead of hiring new staff, allow our service to act as a secondary staff, without needing the management and extra cost per person. We will be able to capture sales leads, answer questions and send notifications via email and text.
