Answering Services
Never Miss Out on an Opportunity Again
Missing a call as a business can be costly. You will never know if that missed call was your next big client, a great new opportunity, or a customer in need of support – and the fact that you missed the call means that you missed out.
Our answering service ensures that you will never miss another call again. Whether it is ten o’clock on a Monday morning, nine o’clock on a Friday night, or in the middle of Thanksgiving dinner, one of our professional call handling agents will be on hand to ensure that your business calls are handled – and you do not miss a lead, appointment, or opportunity again.
For our answering service clients, we have created packaged pricing for budgeting monthly usage, so you can always know the maximum that your answering service will cost, with no nasty surprises at the end of the month. Of course, you only ever pay for the calls that our service takes, so you do not need to worry about overestimating your requirements.
24/7 Live Answering Service
Answering services are used to help streamline your customer’s experience. With our live answering service, you can be sure that you don’t miss out on prospective leads or customer service opportunities with our 24/7 centers. Our Live Agent Services are available to handle inbound tasks such as capturing leads, taking messages, processing orders, taking payments and answering customer questions.
After Hours & Overflow
Making sure that your customers know you are always there to assist them is the key to keeping them happy. With our answering services, you can handle and route numerous simultaneous calls efficiently, even when your office hours are closed for the day.
Our call centers are equipped to take any calls that you can’t when there is heavy traffic, making sure that even when your employees are busy, your customers are still given excellent customer care.
Bilingual Answering Services
Whether you are just starting, or an established small business or a large company that needs additional help, there is always a benefit to having bilingual employees. It will make your customers feel more comfortable to be able to speak with someone in their own language and builds trust. Our bilingual Spanish speakers will be able to handle any type of call in either language to assist all your clientele.
Industry Service Specific Answering Service
With our “boutique” approach, we are able to adjust our services to fit any type of industry. Our ability to customize scripting and the handling of calls allows customer service representatives to be knowledgeable in your field.
Paging and Dispatch Services
Urgent situations can arise at any time. Our call centers have the ability to send out live emails, SMS and call out to specific people. With a protocol in place, we will be able to make sure all your after hours or urgent needs are handled accordingly.
Detailed and Customized Reporting
Having the ability to access and view progress, tracking tickets, and reporting on your calls is just as important as answering the calls. That’s why our Call Center Answering Services come equipped with our top-notch reporting portal – so you can quickly and efficiently view analytics and results. We can also customize reporting to fit specific requirements.
How Can We Help You?
So, what does the answering service do for you? When a potential customer calls your business, they do so deliberately – they want to speak with someone. These callers rarely leave a message, but they do tend to move to the next company on their list.
Our call handling agents answer the call as if they were directly employed by your company (including your preferred company greeting) and find out what the call is regarding. From there, we can take a number of actions, including:
- Taking a message
Transferring the call to the relevant person
Qualifying opportunities
Scheduling an appointment
Screening calls
Answering queries
Essentially, our answering service is the equivalent of having an in-house receptionist working for you twenty-four hours a day, every day, at a fraction of the cost of a full-time employee or team.
Talk to us today about setting up an answering service for your business, and make sure you never miss out on another opportunity again.
