A Natural Extension of Your Team
It is our aim to become an extension of every client that we work with – providing the same on-brand messaging and support as you would expect from your internal call handling team. That means that when you first engage with us, we will take the time to get to know you, your company, and your specific requirements before creating a tailored solution package that aligns with your needs.
As part of that call handling service package, you will be given upfront pricing, which will never have hidden fees, unexpected add-ons, or additional charges – so you will always know what your operating expenses will be in advance. Our agents are available 24/7, 365 days a year, ensuring that no matter what happens (or when) you will have the expert external call handling support that your business needs.
Contact Answer is the high-quality, flexible, and scalable call answering service that you have been waiting for. We support clients all over the US and Canada with our skilled highly trained CA agents.
100%
Answer Rate
The CA team assures that 100% of the calls presented to us will be answered so that your business doesn’t miss an important caller.
#1
Contact Answer is the #1 choice for your contact center.
Our professional agents are fully dedicated to making sure every call is handled correctly and timely. Contact Answer is the #1 choice for your Answering Service!
100s
Verticals
We have worked with customers in 100s of verticals over the years and can tailor a solution specifically for your business.
Supporting Your Business in 3 Easy Steps
We have created a time proven provisioning process for new accounts setup that is straightforward. The team at Contact Answer will work with you to help create scripting and call disposition logic that makes sense for your specific business needs.
Easy set-up
We have years of experience working with a wide variety of industries and have streamlined the setup process. We work directly with you to determine how every call interaction is handled to meet your specific requirements.
Scalable plans
We have several Answering Service plans that have been designed to support many businesses. We can create custom plans to handle any business volume demands. We also work with you as your business changes and grows.
No fixed contract
With the Contact Answer service, we want to earn your business every month! That’s why our terms are easy month-to-month agreements. Our services our billed monthly. We don’t lock our customers into long term contracts. Most of our customers have been with us for years.
We boost our clients’ bottom line by ensuring that every call gets answered and handled correctly.
We’re A True Partner
The Contact Answer team works as an extension of your business. We can help you extend your business hours of availability by answering your calls 24/7/265. This will allow you to provide customers with personal attention without adding additional personnel. Our team will work with you to handle every customer interaction based on your unique business needs.
Our Process
The Contact Answer process includes the best practices when handling your customer interactions. We only hire and train the best agents to be an extension of your brand. Our processes are tried and true with over 15 years of experience. The Contact Automation platform includes processes that are industry best.
